Mark James

Contributor: Mark James
www.malmaison.com
Born in Yorkshire and lived in the far east as a child. I have been in and had a passion for the hotel business for twenty years since leaving college, ten of which as a General Manager.

I started my career working in hotels in Harrogate, various roles including in the kitchens as a pot washer and at the famous ‘Bettys tea rooms’ as a chef. My first front of house role was for Moat House hotels in Harrogate before moving to London as part of the opening team for the five star Landmark Hotel in Marylebone, then at the five star Hanbury Manor resort in Hertfordshire, while there obtaining professional catering management qualifications from Westminster College. Also worked at the five star De Vere Oulton Hall in Leeds. Holding various management roles during my progression.

In 2000 joined Jurys Doyle hotels and swiftly became General Manager of Jurys Inn Manchester. In 2005 I joined Malmaison as General Manager of Malmaison Birmingham and in 2007 transferred to our newest hotel in Liverpool shortly after opening. Liverpool Malmaison has won a number of accolades including Cheshire life restaurant of the year and made the top 50 hot hotels in the world Conde Nast list as well as winning Mersey partnership Hotel of the year and the Juice FM hotel of the year.

Having worked in many of the major UK cities Liverpool offers the unique challenge of building a new business in a regenerating, dynamic and unique city.

Malmaison Summary
Owned by the British company MWB, Malmaison hotel group comprises of
12 Malmaison Hotels
14 Hotel Du Vin
Malmaison started in 1994 and has progressively grown each year, with a focus on good quality affordable accommodation based on ‘bar and brasserie with rooms’ concept. Recent group awards include ‘AA hotel group of the year’ and ‘best place to work in hospitality’.


Tip1 Its not about the one thing you make a difference to it’s the hundred things you improve on a continual basis
Tip2 People matter, employing the right people is the most important decision you ever make in business
Tip3 Keep your promises, if you forget others wont
Tip4 Relationships are key, people buy from people, having a good product is not enough
Tip5 Don’t take loyalty for granted, this has to be earned every day
Tip6 Be visible, your team and your clients need to see you
Tip7 Enthusiasm is the best currency, enthusiasm breeds enthusiasm
Tip8 Set goals, be clear what you want to achieve
Tip9 Sing when you are winning, use blogs and networking sites to shout about what you get right let everyone share in you successes
Tip10 Admit your failings, evaluate and move on, don’t let pride blind you
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